Last updated: October 16, 2026
This policy explains how Scalpra (“we”, “us”, “our”), Sialkot, Pakistan, collects, uses and protects your personal information when you visit scalpra.com or buy from us. If you are in the United Kingdom or the European Economic Area, we handle your data in line with the UK GDPR and the EU GDPR.
1. Who is responsible for your data
Scalpra, Sialkot, Pakistan is the data controller for this website. Contact: info@scalpra.com or +92 305 9317904.
2. What we collect
- Order and quote details: name, company or clinic name, email, phone, billing and shipping address, the products you order or ask about, and order history.
- Account details: if you create an account, your login email and encrypted sign-in details.
- Messages: anything you send us through our contact or quote forms, email or WhatsApp.
- Newsletter: your email address if you subscribe.
- Technical data: IP address, browser type, device and pages visited, collected through server logs and cookies.
We do not collect or store your payment details. Payments are handled by our payment provider (Payoneer) under its own policy.
3. How and why we use it
- To process quotes and orders, arrange shipping and send invoices or payment requests (performance of a contract).
- To answer your questions and provide customer support (legitimate interests).
- To send our newsletter, only if you subscribed. You can unsubscribe at any time (consent).
- To keep our website secure, prevent fraud and improve the site (legitimate interests).
- To meet tax, accounting and legal obligations (legal obligation).
4. Who we share it with
- Payment providers (Payoneer) to collect payment.
- Courier and shipping companies (for example DHL, FedEx, UPS or postal services) to deliver your order, including customs paperwork.
- Our website hosting provider (Hostinger) and the WordPress / WooCommerce software we use to run the store.
- Our email and newsletter tools.
- Authorities, if we are required to by law.
We never sell your personal data.
5. International transfers
Scalpra is based in Pakistan, and some of our service providers are located in other countries. When your data is transferred outside the UK or EEA, we rely on appropriate safeguards offered by our providers, such as standard contractual clauses, where available.
6. Cookies
We use necessary cookies to run the shop (for example to keep items in your cart and keep you logged in). With your consent, we may also use analytics cookies to understand how visitors use the site. You can accept or decline optional cookies in the cookie banner and change your choice at any time by clearing your browser cookies.
7. How long we keep it
Order and invoice records are kept for as long as required for tax and accounting purposes (usually up to 6 years). Quote requests and messages are kept for up to 2 years. Newsletter data is kept until you unsubscribe. Accounts are kept until you ask us to delete them.
8. Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your data, to object to or restrict how we use it, and to withdraw consent at any time. To use these rights, email info@scalpra.com. If you are in the UK or EEA, you can also complain to your local data protection authority (for example the ICO in the UK).
9. Security
Our website uses HTTPS, and access to customer data is limited to people who need it. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your information.
10. Children
Our website and products are intended for professionals and adults. We do not knowingly collect data from anyone under 18.
11. Changes
We may update this policy from time to time. The latest version will always be on this page.
12. Contact
Scalpra, Sialkot, Pakistan
Email: info@scalpra.com
Phone / WhatsApp: +92 305 9317904