Last updated: October 16, 2026
We want you to be happy with every Scalpra instrument. If something is not right, you can return it within 30 days of delivery.
How to return an item
- Request authorization: email info@scalpra.com with your order number and the item you want to return. We will reply with a return authorization and the return address.
- Pack securely: return the unused instrument in its original packaging, with the protective casing intact and the tips and edges undamaged.
- Ship and track: send the parcel with a tracked courier service and share the tracking number with us.
- Refund: once the instrument is inspected and confirmed in saleable condition, we refund the item price to your original payment method, usually within 7 business days.
Items we cannot accept back
- Instruments that have been used, sterilized or autoclaved.
- Instruments that have been engraved, laser-marked or customised for you (OEM / private label orders).
- Items returned without authorization or after 30 days.
Damaged, faulty or wrong items
If your order arrives damaged, faulty or incorrect, email us within 7 days of delivery with your order number and clear photos. We will send a replacement or a full refund, including the original shipping cost, and we will tell you whether the item needs to be returned.
Return shipping costs
For change-of-mind returns, the customer pays the return shipping. Original shipping charges are not refunded. Any import duties or taxes paid on delivery are not refundable by Scalpra.
Bulk and institutional orders
For bulk, clinic, school or salon orders, return terms may be agreed in your quotation. If they are, those terms apply.
See also our Shipping & Returns page and Terms and Conditions. Nothing in this policy limits any rights you have under the consumer laws of your country.